POLICIES & PROCEDURES
Operating a business smoothly and efficiently requires policies and procedures that define the “whys” and “hows” of accomplishing day-to-day tasks. The policies communicate an organization’s culture, values, and philosophy and set parameters for decision-making. The procedures provide the step-by-step instructions on how to carry out the policies. Both are indispensable for operational efficiency. Some policies and procedures need to be tailored to the particular business based on the industry it does business in, the nature of its workforce, or other factors. Other policies and procedures are fairly standard, and for these the wheel shouldn’t be invented.